My order arrived but it’s not what I was looking for. Can I exchange it or get a refund?

Yes you can (excluding bespoke items and custom-made orders). Customer satisfaction is top priority so send an email to cathy@theorigamiboutique.com and we’ll provide the return address. Either you’re looking for an exchange or a refund you will need to send us back the products, unused, in their original packaging, within 14 days using a secure postal method such as Recorded Delivery. Please make sure you have proof of posting and delivery as we cannot exchange or refund you for any goods lost in transit. Exchange items will be posted within 2 working days of product received. Full product refund will be processed within 2 working days of product received. Postage costs will not be refunded.

My order arrived but my item is faulty, what do I do now?

Although all products are carefully checked before dispatch accidents can happen so if you have received a faulty item please send an email to cathy@theorigamiboutique.com (preferably including a picture or pictures) within 14 days of receiving the goods for a replacement or refund with all postage costs paid for. However you will also have to return it to us with the original packaging for our insurance claim.

Do you ship internationally? How much will it cost me?

Yes, we ship to Europe, USA, Canada, Brazil, New Zealand and Australia. Postage price varies between £2.5 and £7.95 according to the item.

If your country is not included in this list please contact me on cathy@theorigamiboutique.com for a personalized quote.

I’m in a hurry, how much will it cost me to get my order delivered next day?

If you’re in a hurry items can be send by Special Delivery Next Day with guaranteed delivery by 1:00pm next working day (Saturday’s excluded). Price varies between £3 and £4.95 depending on the item. However please remember that these times only apply for delivery and it may take between 3 to 10 working days for your order to be ready for dispatch. Contact me at cathy@theorigamiboutique.com if you need it sooner.

Can I get free postage?

Yes, all orders to UK mainland are sent free of postage.

How long it takes until my order is sent?

Most orders are posted within 3 working days but bespoke orders or at busy times it may take up to 10 working days. Send an email to cathy@theorigamiboutique.com if you’re in a rush and we’ll do our best to accommodate your needs.

I don’t have a PayPal account can I still order?

Yes, you can pay by card via Stripe or alternatively you can use PayPal guest which accepts all major credit and debit cards including American Express, Discover, Maestro, MasterCard/Eurocard, and Visa/Delta/Electron.

I love your products, how can I pay for them?

Payments can be done by card via Stripe ot by Paypal

I placed an order for a bespoke item, how can I be sure I’ll like the final result?

For all our bespoke items and custom-made orders we will send regular picture updates to ensure that you’re happy with the final outcome as no returns or refunds can be accept (exclusions apply for faulty items only)

I can’t find what I’m looking for, can I get it custom-made?

Yes, just send an email to cathy@theorigamiboutique.com for discussion and quote.

It’s paper, how can it last?

Depending on the product you’re looking for there are a few things to consider.

Paper flowers and decorations are meant to be used indoors. If using outdoors care should be taken to ensure they aren’t exposed to rain or high humidity as this will cause damage to the products.

Although one of the main concerns many people have when they hear the words origami jewellery is durability, there’s no reason to worry about. All paper jewellery pieces are varnished ensuring a water-resistant finish. Care should still be taken and you shouldn’t immerse them in water but occasional superficial contact won’t damage your origami jewellery.

If you’re still concerned have a look at the fine silver range.

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